Confirmit Called a Leader in the Gartner Magic Quadrant for Voice of the Client


Confirmit positioned in the Leaders’ Quadrant based upon their capability to carry out and efficiency of vision

London, UK, Oslo, Norway and New York City, NY, 3 December 2020Confirmit has actually been called among the 4 Leaders in Gartner’s Magic Quadrant for Voice of the Customer.

Kyle Ferguson, CEO, Confirmit

Kyle Ferguson, CEO, Confirmit

According to Gartner, “A Magic Quadrant recognizes and analyses the most appropriate companies in a market. To be consisted of in this Magic Quadrant, each supplier needed to show that it pleased particular requirements.”

The meaning of the Leader Quadrant, according to Gartner is, “Leaders have the capability to perform their vision through VoC items, services and demonstrably strong service lead to the type of income and profits. Leaders have substantial effective consumer implementations in a wide array of markets– from small companies through to numerous evidence of release for more than 1,000 users. They are typically the suppliers versus which other companies determine themselves.”

This year, Confirmit combined with information visualisation professionals, Dapresy, including innovative brand-new reporting abilities to its currently comprehensive platform that incorporates information collection, text and social analytics, action management, and AI-driven tactical preparation tools. The versatility of the options make sure clients can utilize insight to inform stories that sustain action.

The report states: “VoC applications make it possible for application leaders supporting Client Experience to boost the method they listen to and comprehend clients. The insight created produces actions that assist enhance consumer commitment and supply quantifiable service advantage.”

” We are enjoyed be identified by Gartner as a Leader in the area where our company believe we do a few of our finest work– assisting our customers listen to and take advantage of the Voice of the Client for smarter service choices and much better results,” stated Kyle Ferguson, CEO at Confirmit. “We have actually made it our objective to be a real partner to our customers because procedure, no matter how advanced their requirements, and are happy to be identified by Gartner for simply that.”

The report is readily available here: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.gartner.com_doc_reprints-3Fid-3D1-2D24PRGA5T-26ct-3D201201-26st-3Dsb&d=DwMGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=iR-9V_FLuVe7cpFHIvUUFY2aqUEg1I5q0bdNxCozWxg&m=cfTSllpGBHg9N-iDbOw1xxuPC6pbCgQxGquNKKTkTmE&s=7rM_Ul5E06Ss3RS7ddXAFNzX3kZOJqjd2Hvn9dwtlmA&e=

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Gartner disclaimer:
Gartner does not back any supplier, product and services illustrated in its research study publications, and does not encourage innovation users to choose just those suppliers with the greatest scores or other classification. Gartner research study publications include the viewpoints of Gartner’s research study company and ought to not be interpreted as declarations of truth. Gartner disclaims all service warranties, revealed or suggested, with regard to this research study, consisting of any service warranties of merchantability or physical fitness for a specific function.

About Confirmit
Confirmit’s options are constructed by insights specialists, for insights specialists. Marketing research, consumer experience and worker engagement experts worldwide depend on our options to turn insight into stories that sustain action. The heart of our service is individuals behind our innovation, and we work as a partner to provide the versatility and power you require to comprehend and handle experiences, feelings, and behaviours so you’re constantly one action ahead.

To discover more about us, go to www.confirmit.com

Media Contact:
Melanie Oxford
Indigo River
M: 07515 632065



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